Access Management
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Tiny Differences in Health Plans Cause Huge Problems
Registrars contend with dozens of health plans, some of which are almost exactly alike. Those details mean entire claims are denied.
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Self-Serve Registration Options Continue to Evolve
Until recently, many hospitals were looking for ways to increase self-serve registration kiosks use. Priorities have changed, or at least expanded.
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Registrars See More ‘Junk’ Plans, Which Offer Little or No Coverage
Three million people were enrolled in short-term limited duration insurance in 2019, a 27% increase from the previous year.
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Insurance Coverage Data Show Stalled Progress on Racial Disparities
Overall progress has largely stalled, and even eroded, since 2016.
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Many Skeptical Patients Do Meet Financial Assistance Criteria
Millions of people are uninsured, unemployed, and unable to pay their hospital bills. Patient access is stepping in to offer all kinds of help.
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Address Patients’ COVID-19 Fears Through Thoughtful Design Changes, Clear Messaging
While some state hospital associations are leveraging their collective power to reassure patients that accessing needed care is important and safe, there are steps individual hospitals and emergency departments can take, too.
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Clinical Leaders Urge Patients to Seek Care for Critical, Time-Sensitive Conditions
While COVID-19 continues surging in many regions, emergency departments across the country are confronting another significant problem: plummeting patient volumes. Many people with time-sensitive conditions such as stroke and heart attack are delaying or avoiding care, a reality that is leading to tragic results.
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Court Rejects Challenge to Federal Price Transparency Rule
Plaintiffs announced intention to appeal decision.
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Survey: Nurses Say They Lack Direct Role in Informed Consent
Researchers interviewed 20 registered nurses from various clinical settings at a large academic medical center. All but one agreed patient safety is directly linked to how well patients understand informed consent.
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Feedback on Problematic Calls Comes from Coworkers, Not Supervisors
A supervisor says she received a complaint from a patient about rude treatment. She asks you, the registrar, whom the complaint is about, to listen to a recording of the call. Then, the supervisor asks if you think you provided good customer service. This approach could lead the team member to become embarrassed and defensive — and could permanently damage the feedback loop between supervisor and employee.