Access Management
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Registrars Counter Rising Tension with Calmness, Kindness
Constant changes during the pandemic have escalated the amount of tension in registration areas. Registrars explain how to defuse some difficult situations.
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Coworkers Share Tips for Staying Calm if Caller Yells
Keeping cool when someone is shouting is not easy, but it is certainly part of the patient access role. Registrars share tips for how to handle these difficult scenarios.
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Departments Are Revamping Registration Identification Processes
To prevent errors, registrars can use two identifying factors (name and date of birth) and ask the patient to verify the spelling of both their first and last names. Engaging patients by asking for their information instead of just reading it to them is especially important.
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Registration Mistakes Can Harm Patients Clinically
Registration errors mean lost reimbursement for hospitals, but more than money is at stake. If a duplicate medical record is created, “it compromises safety, could delay care, or could result in inappropriate care.
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Patients with Chronic Conditions Put Off Needed Care
More “near older” patients (age 50 to 64 years) with chronic health conditions are putting off needed care they cannot afford. Researchers found lack of coverage is a particular problem for this group, which lives with more chronic health conditions than younger groups, but is not old enough for Medicare. Their income, especially for those who still work part or full time, is too high to qualify for Medicaid.
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Hospitals Need Patient Access to Financially Clear More Accounts — and Earlier
Financially clearing accounts earlier has never been more important, as hospitals’ budgetary issues continue.
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Remote Registrars Actually More Engaged
Learn how some patient access departments are boosting morale for remote workers.
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Productivity Expectations for Remote Registrars Are Clear, Closely Tracked
Supervisors set the tone early and keep close tabs on employees.
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Financial Counselors Reach Out to Community
Their goal was to find people who were avoiding seeking needed care because of inability to afford it, undocumented status, or language barriers.
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Patient Access Can Assist Those Who Present Without Coverage
Forty-one percent of adults reported job disruption and losing job-based health insurance coverage, according to the results of a recent survey.