Access Management
RSSArticles
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Price Shoppers Want Information, But Some Kindness Doesn’t Hurt, Either
When patients call, it is not just a dollar amount that is at stake. It is a chance for patient access to give a good first impression of the hospital and ease fears about upcoming care.
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Patient Access Staff Also at Risk for Burnout
Some red flags include increasing use of leaves and absenteeism and more complaints to management. It is up to leaders find creative ways to help registrars de-stress.
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Knowing More About Super-Users Prevents Unnecessary ED Visits
Frequent ED visitors account for 10% to 26% of all ED visits, and are responsible for a growing proportion of healthcare expenditures. The risk of ED super-use is more likely for older patients and those in poorer health. The most common diagnoses were low back pain, nausea and vomiting, chest pain, headache and migraine, urinary tract infection, and abdominal pain.
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Evolving Ethics of ‘Right to Try’ Unproven Drugs
Ethical concerns persist regarding seriously ill patients who want the chance to try unproven, unapproved drugs.
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Patients’ Easy Access to Records Means Complaints — and Chance to Avoid Litigation
Patients will no longer have to go through the discovery process during litigation to find out everything ED providers charted. Still, with patients reviewing all the clinical documentation, plenty of misunderstandings can happen.
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Rural Hospitals Face Uphill Battle with Financial Viability
Lawmakers are plugging holes in a leaky boat while experts are calling for more comprehensive solutions.
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How to Ease Financial Anxiety
Educate patients about insurance coverage and provide options for financial assistance programs — and do it early.
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Patients Want Good Answers on Cost of Care
Price-shopping patients are not interested in gross charges that do not take their individual insurance into account. Read how one department created a tool that provides tailored, detailed estimates.
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Despite Many Challenges, Patient Access Manages to Retain Staff
A career ladder and a sense of purpose might convince registrars to stick around.
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Stop Surprise Bills by Identifying Out-of-Network Status Much Earlier
Identify any out-of-network providers as early as possible while there is time to do something about it. Hospitals should be sure payor networks are aligned, and that nobody who is out of network with the coverage is going to end up caring for the patient.