Access Management
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The COVID-19 Vaccine Quarantine: A New Staffing Headache
Patient access department employees have been receiving the COVID-19 vaccine. To avoid staffing shortfalls, leaders have been staggering shifts in case anyone who has received the vaccine experiences side effects that would keep them out of work.
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Safety Protocol Can Prevent Self-Harm Incidents
Precautions include a focus on creating safe bathrooms, increasing the number of trained observers to monitor patients at risk, and managing access to belongings and clothing.
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Patients, Families Viewing Ethics Consult Notes in Real Time
In reading ethics notes, clinicians often glean insights on how the ethics service contributes to patient care. Patients, along with their surrogates and proxies, will be able to learn from such consultations. For some ethicists, this may be a good time to reassess the goals of ethics notes.
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Revenue Cycle Staff Needs Education on Cures Act
Starting April 5, patients must be able to access all the health information in their electronic medical records without delay, as required by the ONC Cures Act Final Rule. Most organizations will be able to leverage their existing technology to make records available to patients. Revenue cycle departments will need to review scripting to ensure it aligns with the new rules.
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The Mystery of COVID-19’s Financial Impact
The revenue cycle impact is going to vary, depending on many factors. Short- and long-term evaluations of the COVID-19 pandemic impact are necessary to make sound conclusions and determine any future actions/directions.
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COVID-19-Specific Codes Can Maximize Reimbursement
As many hospitals continue managing COVID-19 patients, six new ICD-10 codes will help facilities obtain reimbursement.
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Coping with Aftermath of COVID-19 Reimbursement Changes
Health plans issued many waivers during COVID-19 — for authorizations, for copays, and for telehealth. But patient access departments soon found the devil was in the details, with varying time frames and stipulations all coming into play. The result: A flood of denied claims. Learn how registrars are starting to sort through the mess.
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Rural Hospitals Automating Revenue Cycle: A Little Goes a Long Way
For rural hospitals, even minor increases in automation can lead to dramatic revenue cycle outcomes. Read on to learn about two examples of how implementing even a single tool can produce a big return on investment.
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‘Valid’ Insurance Offers Little Coverage, Few Benefits
Certain patients present with valid insurance cards, but what they do not realize is their health plan covers next to nothing. Employers may offer limited benefit plans, but employees do not realize those options only cover a small dollar amount.
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Fine-Tuning Techniques for ‘Shoppable’ Services
To be successful with price transparency, hospitals should consider an end-to-end view of the patient’s financial journey as opposed to focusing only on one point in time.