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Journal author examines patient ownership
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Point-of-service collections at Advocate Illinois Masonic Medical Center in Chicago have increased by 294% since an electronic payment estimation tool was implemented in 2008, reports Philip N. Quick, CHAM, manager of patient access and bed management.
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When two kiosks were first placed in a registration area at University of Wisconsin Hospital in Madison in late 2007, hardly anyone used them because patients had to walk by the registrars to get to them.
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Morale of patient access staff has improved noticeably at Indiana University Health in Indianapolis, due to leaders "rounding for outcomes," reports Cortney Gundlach, CHAA, CHAM, director of Patient Access Services.
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Registrars at Advocate Illinois Masonic Medical Center in Chicago don't typically have any problem giving patients accurate estimates, says Philip N. Quick, CHAM, manager of patient access & bed management that is, unless the benefit information their insurance company provides isn't correct.
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Customers can obtain self-service at gas stations, airports, supermarkets, libraries, and retail stores, but not at the vast majority of hospital registration areas.
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At University of Utah Health Care in Salt Lake City, financial counseling is handled in two ways, depending on the complexity of the patient's question, says Katie Harwood, CHAM, admissions manager over financial advocates and ED registration.
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Three years ago, the Centers for Disease Control and Prevention (CDC) and the American College of Surgeons (ACS) each brought a proposal to the National Quality Forum (NQF) related to measuring surgical-site infections.
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It's been 17 years since the Health Insurance Portability and Accountability Act (HIPAA) was signed into law, but despite that, there are still plenty of organizations that aren't complying with its rules and are ending up paying millions in fines for their errors.
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It happened six months later than first expected, but on July 1 organizations became responsible for meeting the requirements of the standards for patient-centered communications, Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. An exception was the visitation standards, which went into effect July 1, 2011.
