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Business associate agreements are one of the tricky parts of complying with the Health Insurance Portability and Accountability Act (HIPAA)
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If goals are unrealistic, unclear, or outdated, patient access employees quickly will become unhappy, warns Craig Pergrem, senior director of revenue cycle, pre-service, and onsite access at Novant Health in Winston-Salem, NC.
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At Wheaton Franciscan Healthcare in Glendale, WI, pre-registration staff members are cross-trained in the main registration area, the emergency department, and front desk walk-in registration, says Kim Gehl, manager of patient access in central scheduling and central precertification.
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At Emory Healthcare in Atlanta, patient access leaders developed training programs to allow front-line staff to have knowledge of all patient access areas.
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At Wheaton Franciscan Healthcare in Glendale, WI, patient access managers use productivity data, accuracy, and cash collection goals as key metrics to ensure they’re staffing patient access areas appropriately.
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Brown County General Hospital more than doubled its upfront cash collections over the past year by offering incentives to both registrars and their bosses, says Barb Dailey, patient access director at the Georgetown, OH, facility.
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Thinking about ways to recruit access personnel and to give them the extensive education they need to do the job, Pam Partlow, RN, manager of central scheduling and registration at Southern Ohio Medical Center in Portsmouth, had an inspiration that led to a solution for both problems.
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When Southern Ohio Medical Center in Portsmouth received the Ohio Award for Excellence (OAE) in September 2002, indications are that it had a lot to do with the hospitals proactive registration and central scheduling department.
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CDC recommends use of alcohol hand rubs; Promotion of events on patient education; Share your success stories.
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Many people see chiropractors to help control back or joint pain, but usually by the time pain appears as a symptom a large amount of joint degeneration has taken place, says Scott Bautch, DC, past president of the Occupational Health Council for the Arlington, VA-based American Chiropractic Association and a practicing chiropractor in Wausau, WI.