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  • Yes, worksite weight loss programs do work

    If anyone questions whether your company's workplace weight loss programs are really getting workers to lose pounds, you have a ready answer in light of a new review of studies.
  • Use this formula for productivity savings

    Researchers calculated the productivity benefits for 890 employees enrolled in a telephone coaching obesity management program, using these assumptions based on previous research:
  • Phone coaching saves $311,755 in health costs

    Demonstrating a program's return on investment (ROI) is more important than ever.
  • Initiative helps keep uninsured out of ED

    Case managers at the University of Michigan Faculty Group Practice help low-income individuals enrolled in a county-supported health plan learn to navigate the health care system and access primary care services so they can stay out of the hospital and the emergency department.
  • Follow-up care helps avoid readmissions

    With the number of uninsured patients increasing rapidly, the case management and social work staff at North Broward Medical Center are faced with the challenge of making sure patients receive the follow-up they need to stay healthy and out of the hospital.
  • Unit-based classes a time-saving teaching strategy

    Do you work with a unit on education resources for a homogeneous patient population? Do you find that the bedside nurses on this unit struggle with time management because they are repeating the same patient instructions to almost every patient they care for? Is it possible for patients on this unit to leave their room and go to a centralized location for about 30 minutes or so?
  • Making sure all voices are heard

    Some health care facilities provide medical treatment to people throughout the United States, while others serve those who live in the surrounding neighborhood. Whatever the demographics, it is important for a family advisory council to represent the diversity of patients and families served, states Cezanne Garcia, MPH, senior program and resource specialist for the Institute of Family Centered Care in Bethesda, MD.
  • Patient and family advisory councils help usher in a culture of family-centered care

    Family-centered care is becoming a familiar concept. It is defined by the Institute of Family Centered Care in Bethesda, MD, as: "an innovative approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care patients, families, and providers."
  • Are complaints piling up? First find out the facts

    Vicki Lyons, patient access manager at Baptist Hospital East in Louisville, KY, says that she goes to "every extreme" not to have to terminate an employee. That means always taking the time to find out the facts, whether a complaint comes from a patient, family member, or another hospital employee.
  • With collections, all eyes are on patient access

    Patient access professionals report being under intense pressure to help the hospital's bottom line.