Access Management
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Chatbots Can Help Care Managers Provide Ethical Treatment
There is no way around it — health systems are facing an ongoing shortage of clinicians to meet the needs of patients who need longitudinal care management. For one system, chatbot technology turned out to be at least a partial solution.
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Take Stock of Your Cybersecurity on Data Privacy Day
Part of building patient trust is ensuring personal information remains private and protected.
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Report Reveals Gaps in Coverage for Mental Health, Substance Use Disorders
Federal agencies detail problems, progress related to a key consumer protection law.
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Uncertainty Over Health Plan Coverage Affects EDs
Patients are right to worry about out-of-pocket costs or whether their health plan will cover the visit. An expert explains more about what this means for EDs and about the current state of reimbursement for ED visits.
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Many Patients Worried Health Plan Will Not Cover ED Visit
Patients, not staff, should initiate discussions regarding payment for services. Train staff to carefully document discussions with patients regarding billing or payment questions. Ensure staff members understand patients are never implicitly discouraged from seeking emergency care in the ED.
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A More Effective Approach for Managing Behavioral Health Emergencies
Often, law enforcement officers and EMS crews are dispatched to the scenes of behavioral health emergencies. EMS might transport these patients to the ED. Others might be taken to jail. But in recent years, stakeholders in Dallas have looked closer at these scenarios. At a time when resources are stretched thin, hospital staff, police officers, and communities all are asking questions.
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Rural Patients Still Lack Palliative Care Access
Funding and resources are needed to improve palliative care access and delivery and prevent health disparities within rural communities.
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Hospitals Disproportionately Sue Low-Income, Rural, and Black Patients
One expert believes ethicists should serve as a "moral compass for hospitals," pushing facility leaders to consider whether engaging in litigation like this is the best course of action.
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Access Problems with Pediatric Mental Healthcare Raise Ethical Worries
Mental health insurance claims roughly doubled for teens in March and April 2020 compared to those same months in 2019. However, only half of parents who tried to obtain mental healthcare for their children succeeded in doing so during the COVID-19 pandemic.
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Ransomware Attacks Pose Unique Danger to ED Patients
Integrate ransomware response training with emergency preparedness training. To stay ahead of this risk, leaders can create packets with all documents needed to convert to non-digital care on short notice. Staff can switch to manual processes for ordering labs and imaging, following care protocols, and calculating drug dosages.