Access Management
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Community meetings: A strategy that works
The risk of violence simmers in behavioral health units across the country but it is possible to defuse that tension and prevent incidents through frequent community meetings between staff and patients. -
ER nurses decry silence after violence
Reams of surveys have documented the frequency of verbal and physical assaults in the nations emergency rooms. -
States lead the way as HCWs push for violence prevention
In February, Evelyn Lynch, a 70-year-old nurse at Brookdale Hospital in Brooklyn, NY, was removing a catheter from a patient when he suddenly knocked her to the ground and began beating and stomping on her. -
Ask these questions before estimate given
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Observe body language of your applicants
It shows how they really feel about the job -
Access applicants: Are they patient-friendly?
Customer service is the number one skill for patient access applicants, according to patient access leaders. -
`Training buddies’ can improve morale
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HHS to survey 1,200 — Audits might follow
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High deductibles are adding to bad debt
Many patients will be unable to pay -
`Significant dollars at stake’ with surge in high-deductible plans
Patient access areas are increasing seeing patients with high-deductible health plans. Significant revenue is at stake if the unmet deductible is not collected.