Patient Satisfaction and Outcomes Management Archives – August 1, 1998
August 1, 1998
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New council to set quality measures for physicians, plans, hospitals
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AMAP gains steam as first physicians accredited
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Collaborative Principles for Performance Measures
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Ten years later: Ellwood's challenge still unmet
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Five hearts or thumbs up: Health plans rank MDs
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Report cards lure patients to top-rated groups
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Beyond surveys: Find out how to win patient loyalty
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Benchmarking gauges total customer experience