Patient Satisfaction and Outcomes Management Archives – September 1, 1998

September 1, 1998

• Make caring count: Assessment tool puts a value on the personal touch

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• Training helps doctors connect with patients

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• Interrupting patients and other physician faux-pas

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• Will risk-based approach improve diabetes care?

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• Health plans to track new diabetes measures

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• How well do patients cope with diabetes?

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• Physician survey: Not all managed care is bad

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• Outcomes measurement reduces C-section rates

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• Health plans have 1 more year to hike HEDIS marks

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