Patient Satisfaction and Outcomes Management Archives – November 1, 1997
November 1, 1997
View Issues
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What are you waiting for? Only you can end patient delays
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Can you earn an 'A'? New report cards raise the bar
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Why do patients love this doctor?
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No more hang-ups: With e-mail, the doctor is in
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Match staff to volume to fix your phone hang-ups
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Motivate 'star' staffers with service awards
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What Staff Should Do When Things Go Wrong
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Win over patients with kind words