Patient Education Management Archives – February 1, 2008
February 1, 2008
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Complying with Joint Commission patient education standards
In her position as associate director in standards interpretation at The Joint Commission in Oakbrook Terrace, IL, Virginia McCollum, RN, MSN, answers questions on how to meet standards including those in reference to patient education. -
Unannounced surveys keep staff on their toes
One day you may show up to work and find that surveyors from The Joint Commission are in the process of surveying your facility. Because there is no preset date for surveys or advance warning, health care institutions must remain in a constant state of readiness. -
Updates for continuous compliance key
To keep staff at Northwestern Memorial Hospital (NMH) in Chicago in a state of constant preparedness for a Joint Commission survey, updates are e-mailed to managers and then are communicated to staff. Following is an example on patient education: -
Celebrate National Patient Safety Week this March
The first week in March, patient education managers have an opportunity to promote patient safety by observing National Patient Safety Awareness Week. -
Plan provides patients with referrals, home care
A Medicare demonstration project at Montefiore Medical Center in New York City provides care coordination to help high-cost, fee-for-service beneficiaries comply with their medical treatment plan and access the community services they need to manage their chronic conditions. -
CM department scores big on member satisfaction
Blue Cross Blue Shield of Rhode Island's case management department consistently scores in the 90th percentile on satisfaction surveys sent to members who have completed a case management program.