Same-Day Surgery – April 1, 2012
April 1, 2012
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All it takes is a few keystrokes, and your facility's reputation is ruined
[Editor's note: This is the first part of a two-part series on issues surrounding social media and ambulatory surgery. In this issue, we give you some horror stories and tell you how to avoid them. We tell you how to be proactive about your online presence, as well as how to develop a social media policy. Next month, we discuss legal issues and employee training.] -
'Distracted doctoring' recognized as hazard
All manner of electronic devices are common in any healthcare setting, and individuals increasingly are likely to use their own smart phones, tablets, and other personal electronics while at work. The proliferation of electronics is leading some patient safety experts to worry that patient safety might be threatened by "distracted doctoring." -
Same-Day Surgery Manager: It's a growing trend: Hospital off-site centers
While it is difficult to surprise me anymore, I discovered that in 2011 we opened more not-for-profit, freestanding, off-site hospital surgery centers then we did actual for-profit surgery centers. In looking at our current workload and "pipeline" projects, it looks like the trend is going to extend into 2012. -
Staff attitude key to patient satisfaction
Two recent awards obtained by Siouxland Surgery Center in Dakota Dunes, SD, show this specialty hospital is on the right track with patient satisfaction. -
Happier patients drive future volume
Previously, some scheduled surgery patients at Spectrum Health in Grand Rapids, MI, failed to return phone calls because they had just spoken to someone. -
Video made in-house to educate staff on falls
Finding a new way to educate employees about fall prevention is a big challenge because, though the topic is important, it can be hard to keep people's attention.