Hospital Peer Review – June 1, 2004
June 1, 2004
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Are you aggressively addressing ED crowding? JCAHO says you must
Is your hospitals emergency department (ED) reporting record diversion hours, with patient volume and acuity higher than ever? Is the practice of holding admitted patients for long periods in the ED becoming the rule rather than the exception? -
Prevent infant abductions with FMEA processes
Do you think that a kidnapper could walk undetected through the halls of your hospital by using a fake ID badge and get away with a baby? Thats exactly what happened at one Salt Lake City facility, when a woman wearing hospital scrubs and a makeshift badge managed to abduct a 3-day-old infant. -
Complying with JCAHO’s read-back requirement
Do all staff at your organization know what constitutes a critical test result? If not, this could cause you problems during your next survey. -
Joint Commission issues 2005 patient safety goals
Last year, quality managers who were expecting major changes from the Joint Commission on Accreditation of Healthcare Organizations 2004 National Patient Safety Goals got a bit of a surprise: The goals were largely the same as the previous years. This time, however, that wont be the case. -
The Quality-Cost Connection: Telling the patient satisfaction story
Many health care organizations are gathering feedback from patients to determine their satisfaction with health services. Armed with this information, senior leaders and managers can establish customer-driven process improvement priorities and make more informed process redesign decisions. -
Patient Satisfaction Planner: Key words, eye contact boost satisfaction scores
Making sure your patient satisfaction program is top-notch takes more than just sending out surveys, according to winners of a national patient satisfaction improvement award offered by Press Ganey Associates in South Bend, IN. -
Patient Satisfaction Planner: Program targets patient, physician satisfaction
A new preadmission program at the University of California (UC) Davis Health System is building a stronger link between hospital and physicians office and identifying issues much earlier in the process issues that might affect length of stay (LOS).