Hospital Case Management – July 1, 2015
July 1, 2015
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Star Ratings show hospitals need to improve the discharge process
For the first time, the CMS is posting Star Ratings, showing patients’ perception of care, on the Hospital Compare website.
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Work with nursing to make sure patients understand the discharge plan
Case managers may not be in charge of all their patients’ discharge education, but it is their responsibility to make sure that patients receive the education they need to care for themselves at home and that they understand it, or that referrals are made after discharge to continue their education, says Linda Sallee, RN, MS, CMAC, ACM, IQCI, director for Huron Healthcare with headquarters in Chicago.
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Star Ratings don’t give the whole picture of the hospital
When the Centers for Medicare & Medicaid Services posted its Star Ratings on the Hospital Compare website for the first time, only 5% of hospitals received the highest five-star rating.
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Setting the time and date helps enhance patients’ discharge experience
More than 70% of patients at the University of Wisconsin Hospitals and Clinics are assigned a designated discharge date and time, and the average patient leaves within 28 minutes of the set time.
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Patient and Family Advisors help keep staff focused on the patients
When the University of Wisconsin Hospital and Clinics embarked on its discharge collaborative project to improve patient satisfaction with the discharge process, the organization’s Patient and Family Advisors were an important part of the process.
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IPPS proposed rule is more of the same with emphasis on quality
When the University of Wisconsin Hospital and Clinics embarked on its discharge collaborative project to improve patient satisfaction with the discharge process, the organization’s Patient and Family Advisors were an important part of the process.
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Get ready for ICD-10: It’s really going into effect
After a series of fits and starts, it appears that ICD-10 will take effect on Oct. 1.
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The Top 10 Mistakes You May Be Making In Your Case Management Department!: Part 2
Last month, we began our discussion of the top 10 mistakes you may be making in your case management department. After 30 years of experience in testing and retesting hospital case management models, it is safe to say that we have identified some basic elements that make for a contemporary and state-of-the-art case management department. In this month’s Case Management Insider, we will continue our discussion of the top 10 mistakes by reviewing mistake numbers 3-5.