Case managers may not be in charge of all their patients’ discharge education, but it is their responsibility to make sure that patients receive the education they need to care for themselves at home and that they understand it, or that referrals are made after discharge to continue their education, says Linda Sallee, RN, MS, CMAC, ACM, IQCI, director for Huron Healthcare with headquarters in Chicago.
When the Centers for Medicare & Medicaid Services posted its Star Ratings on the Hospital Compare website for the first time, only 5% of hospitals received the highest five-star rating.
More than 70% of patients at the University of Wisconsin Hospitals and Clinics are assigned a designated discharge date and time, and the average patient leaves within 28 minutes of the set time.
When the University of Wisconsin Hospital and Clinics embarked on its discharge collaborative project to improve patient satisfaction with the discharge process, the organization’s Patient and Family Advisors were an important part of the process.
When the University of Wisconsin Hospital and Clinics embarked on its discharge collaborative project to improve patient satisfaction with the discharge process, the organization’s Patient and Family Advisors were an important part of the process.
Last month, we began our discussion of the top 10 mistakes you may be making in your case management department. After 30 years of experience in testing and retesting hospital case management models, it is safe to say that we have identified some basic elements that make for a contemporary and state-of-the-art case management department. In this month’s Case Management Insider, we will continue our discussion of the top 10 mistakes by reviewing mistake numbers 3-5.
