Hospital Case Management – April 1, 2011
April 1, 2011
View Issues
-
Forget on-the-job training — You must have a formal orientation
It happens again and again at hospitals across America. A new case manager joins a department and receives minimal on-the-job training from another case manager who is trying to do his or her own job at the same time. -
Transition initiated during pre-admit screen
At New England Baptist Hospital, in Boston, social workers meet most patients at the pre-admission screening appointment. A case manager follows up with at risk patients after discharge to make sure they have a smooth transition home. -
Cancer hospital assigns UR to dedicated nurses
As part of its efforts to increase patient satisfaction and reduce length of stay, City of Hope reorganized its case management department, assigning case managers by unit and assigning all utilization review activities to a dedicated staff of registered nurses. -
Case Management Insider: You're only as good as yesterday's discharges — Strategies to demonstrate case management's value
[Editor's note: This month we include the first part of a two-part series on demonstrating the value of case management to your organization. We cover metrics to measure and goals for your department. In next month's issue, we'll continue with examples of benchmarking and case management report cards.] -
Case Management Insider: Measuring LOS, costs, and denials
Examples of financial outcomes measures include length of stay (LOS), cost per day, cost per case, and third party payer denials. -
Case Management Insider: Measure these metrics related to quality
Quality outcome metrics, compiled for the entire organization, include readmissions, discharge/disposition delays, delays in service/turnaround time, patient satisfaction, and inappropriate admissions. -
Special focus this month: Case management orientation, training