Hospital Case Management – May 1, 2004
May 1, 2004
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Learn how to take the lead in your hospital’s denials management
When you tackle problems such as avoidable days and denials management, keep the lines of communication open with all departments in your hospital, back up your findings with data, and make sure you provide training to break the cycle, advises Jim Martin, revenue cycle management consultant with VHA Inc., an Irving, TX-based health care cooperative. -
Case managers work on the unit with staff nurses
At Delnor Community Hospital in Geneva, IL, case managers work side by side with the clinical staff nurses, an arrangement that has helped earn the hospital the coveted magnet designation from the American Nurses Association in Washington, DC. -
Guest Column: Delight internal customers with top-rate service
When people are unhappy with case management services, they will tell someone about it. In fact, research shows that people who have a problem are likely to tell eight to 10 other people about it. However, fewer than one in 20 people who have a complaint will protest formally. -
Critical Path Network: Program targets patient, physician satisfaction
A new preadmission program at the University of California (UC) Davis Health System is building a stronger link between hospital and physicians office and identifying issues much earlier in the process issues that might affect length of stay (LOS). -
Access Management Quarterly: Use creative thinking to streamline ED patient flow
A dramatic overhaul of the emergency department (ED) process at Paradise Valley Hospital in National City, CA, began with a single question from the director of emergency medicine. -
Stroke coordinators manage acute stays
At Good Samaritan Hospital in San Jose, CA, care for stroke patients is coordinated by a registered nurse who follows the patient throughout his or her hospital stay, educates the patient and family members, and coordinates with the hospitals other case managers on discharge needs.