Hospital Access Management – June 1, 2019
June 1, 2019
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In-Network Hospital Patients Still Receive Surprise Bills From Providers
Surprise medical bills have been debated in state- and federal-level policy discussions, media reports on individual patient experiences, and recent academic literature. Now, there are new data on just how often these surprise out-of-network bills are sent.
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Must-Have Metrics to Track Productivity of Centralized Schedulers
Some patient access departments are moving toward centralized scheduling, where appointments are booked all in one place. There are many advantages to this; still, tracking productivity is a challenge.
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New Possibilities With Preregistration If It Happens Earlier
An Alabama-based health system reports the successes (and challenges) of an ongoing preregistration project.
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Millions More Are Insured, But Barriers to Care Persist
Thanks to the Affordable Care Act, millions more Americans are insured. However, that does not mean all these new customers can access healthcare without any trouble. If someone bought an individual plan or if someone is on Medicaid, they encounter more barriers to care than those who are on employer-sponsored health insurance plans, according to the authors of a recent study.
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Do Not Leave Night Shift Registrars Leftover Pizza to Clean Up
Treating those who work nights the same as those who work during the day is important for morale.
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Avoid Over-Collecting From Patients: Refunds Mean Costs and Rework
Learn some tips about how to avoid collecting too much money from patients.
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Jussie Smollett Incident Shows Need for HIPAA Training, Audits
There are different steps that hospitals can take to prevent unwanted snooping by employees into sensitive patient files.
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Microsoft Breach Reveals Risk From Cloud-Based Data Storage
A recent attack on email servers at Microsoft raises questions about the security of protected health information on servers that healthcare organizations use.