Hospital Access Management – May 1, 2019
May 1, 2019
View Issues
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Surprisingly Few In-Network Claims Denials Appealed Successfully
Revenue cycle leaders always had access to anecdotal evidence to suggest hospitals are seeing a surge in denied claims. Now, there are data to prove it.
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Real-Time De-Escalation: Patients Leave Registration Happier
There are countless reasons for misplaced anger directed at registrars, but all have one thing in common: Everyone just wants to be heard.
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People-Pleasing Skills Needed to Calm Angry Patients
Some common issues that upset patients and ideas for how registrars can rescue these difficult situations.
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Top Annoyances: Wait Times and Collections
The key to defusing tension involving collections is to pay attention to the specific patient’s issue, just as registrars would in any other situation.
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Registrars Use Comments in EMR to Find and Help Patients
When a patient survey revealed concerns about confidentiality and timely evaluation, registrars at one facility used a simple trick through familiar technology to solve the problem.
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Take Role-Playing Examples Straight From Registrars
At one facility, registrars used a skit to show each other how the collection process would flow smoothly from start to finish if all communication was provided correctly. Scripting was based on the toughest collection scenarios that front-end staff had ever faced.
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Registrars Need Proven Responses to Counter Payment Refusals
Registrars use certain responses when parents object to paying at the point of service.
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Revenue Cycle Leaders Revamp Financial Clearance Process
Routine encounters with patients with little-to-no understanding of their out-of-pocket costs.