Hospital Access Management – December 1, 2017
December 1, 2017
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Patient Access Financial Assistance Policies Face Intense Scrutiny: Two Lawsuits Already Underway
Two recent lawsuits in Washington allege that hospitals withheld charity care from thousands of patients. This article will review steps patient access departments can take to comply with state and federal regulations.
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Patient Access in a ‘Fishbowl,’ Some Assume Registrar Is Doing Nothing
Investigations of complaints claiming registrars are unproductive might reveal that staff were on the phone with payers, experiencing computer downtime, or conversing with patients. This article will discuss steps patient access leaders can take to prevent complaints about delays.
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If Patient Access Is Left Out of Big Decisions, Patient Experience Can Suffer
Patient access leadership is sometimes omitted from planning discussions involving staffing, technology, and new service lines. This article discusses steps patient access can take to prevent problems with patient satisfaction.
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Keep PRN Employees in the Loop
Keeping PRN employees updated is difficult because of constant changes in the field of patient access. This article provides tips to keep employees informed.