Hospital Access Management – October 1, 2017
October 1, 2017
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Prior Authorizations: ‘Top Issue Within the Revenue Cycle’
A growing number of states have passed prior authorization legislation to combat payer requirements resulting in delayed care, lost revenue, and dissatisfied patients.
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Don’t Make Patients Come to You: Find Them
Some patient access departments are tracking patients’ locations in registration areas to provide better service, with plastic tracking badges, wristbands, or the patient’s own smart phone.
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Did Payer Coverage Change? Communicate to Patient Access Quickly
Updating patient access employees on payer coverage changes is a top challenge for patient access leaders.
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Stop Surprise Bills With One Pre-reg Call
Patient access departments are moving financial discussions earlier in the process with preregistration phone calls.
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Scanning Palm Veins or Irises? Patients Will Come to Expect It
Registration areas increasingly are using iris or palm vein scanning. This article provides items to consider before implementing this technology.
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Future Patient Access Leaders Learn on the Job
Creating on-the-job experiences can build leadership skills of patient access employees.