Hospital Access Management – June 1, 2017
June 1, 2017
View Issues
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Anxiety at All-time High in Registration Areas
Registrars often bear the brunt of patients’ frustration.
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Avoid Disastrous Results of Overly Aggressive Collecting
Patients will remember a negative experience.
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Surprising Reason for Collection Complaints
Registrars uncomfortable talking about benefits.
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Inaccurate Provider Information an Often-overlooked Problem
‘One of the fundamental challenges’ for patient access.
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Don’t Ignore Future Patient Access Leaders
Encourage employees to share ideas.
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Get Future Leader to Go Outside Comfort Zone
It’s important to “stretch someone out of his or her comfort zone” if one believes an employee demonstrates leadership potential.
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Patients’ Transgender Identity Resulting in Denied Claims
This is an ‘evolving area’ in registration.
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Registration Through the Eyes of a Transgender Patient
For a transgender person, navigating registration, scheduling, and billing aspects of healthcare is very complicated.
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Online Training Saves Money, Improves Productivity
Patient access leaders share success stories.
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What You Think You Know About HIPAA Might Be Wrong
Healthcare organizations take HIPAA seriously and typically devote substantial resources to education and monitoring, but misconceptions about the privacy law still can trip up the best efforts.
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HIPAA Not Just About High-tech Security
One of the most common mistakes is to perceive HIPAA compliance as solely or predominately a technology problem.