Hospital Access Management – April 1, 2017
April 1, 2017
View Issues
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Patient Access Roles Are Highly Complex, But Pay Is Entry Level
Trend is to ‘push all the complexity to the front end.’
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Outdated Job Descriptions Obstacle to Patient Access Pay Increases
There are many inaccurate details about the day-to-day duties of front-end staff.
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Registrar No Longer Job for Just Anyone
Right kind of person needed for patient access.
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Surprise Medical Bills Root of Many Complaints
It sometimes takes weeks to find out what occurred.
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Is Registrar Bad Fit? Act Before Morale Plummets
Holding off on termination isn’t always best.
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‘Medical Necessity’ Denials Surging; Clinical Information Required
Payers want documentation to avoid denial.
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Surprising Data on Unique Patient Identifiers
Experts recommend patient access departments fine-tune processes.
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Long Wait Without Explanation? It’s ‘Breaking Point’ for Many
Constant communication between staff and patients eases tension.
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Tips for Keeping Waiting Patients Happy
Constant communication key to soothing worries.