Hospital Access Management – June 1, 2016
June 1, 2016
View Issues
-
Want More Respect for Access? Get Involved in Safety Initiatives
A patient without ID presents for an outpatient test. He misquotes his DOB and uses a nickname instead of his real name at registration. Now what?
-
Admissions Gives Valuable Nonclinical Input
The Admission Department at Washington, DC-based Sibley Memorial is very involved in the hospital’s Comprehensive Unit-based Safety Program, a patient safety-focused change model developed by The Johns Hopkins Hospital.
-
It’s Coming Soon: Drivers’ Licenses on Smartphones
In the near future, registration areas might identify patients using drivers' licenses — on smartphones. Iowa is piloting mobile drivers’ licenses, and states including Delaware, California, Arizona, and New Jersey are considering doing so.
-
What Patient Access Must Know about Capitated Insurance Plans
A growing number of patients are presenting to registration areas with capitated insurance plans. These plans allow payment of a flat fee for each covered individual, regardless of how much care the individual receives.
-
Use Quality Assurance Tools to Identify — and Fix — Errors Before Claims Go Out
Patient access leaders at Marion (IN) General Hospital wrote rules, tested, and trained more than 70 registrars before going live with a new electronic quality assurance tool in March 2014. The tool (AhiQA, manufactured by Alpharetta, GA-based Relay Health) allows registrars to see errors right after the registration is complete, so they can correct them immediately.
-
Department Saw Worse QA Outcomes Initially
Marion (IN) General Hospital’s patient access department saw worse quality assurance outcomes shortly after implementing a QA tool. However, this decrease was expected, because the quantity of data elements being final-reviewed was greatly increased.
-
‘Zero Is Our Goal’— Dramatically Reduce Duplicate Medical Records
Duplicate medical records potentially are dangerous to patients because care decisions are based on incorrect information.
-
Stanford Health Care’s Patients Receive a ‘One-Stop’ Registration for the Hospital System
Patient access leaders at Palo Alto, CA-based Stanford Health Care recently overhauled the “status quo” of patient registration, reports Anna Dapelo-Garcia, MPA/HSA, administrative director of patient access services.
-
Auth in Place, Then Different Procedure Is Done? Avoid “No Auth” Claims Denials
When a physician orders a procedure to be performed in a surgical setting at Birmingham, AL-based UAB Hospital, patient access staff start the process of obtaining required authorizations.
-
Can Yelp Reviews Enhance Reports on Hospital Quality?
Yelp reviews of hospitals cover topics not found in the federal government’s survey of patients’ hospital experiences, according to the results of a study from Perelman School of Medicine researchers at the University of Pennsylvania in Philadelphia.