Hospital Access Management – July 1, 2015
July 1, 2015
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Want satisfaction scores to soar? Simple solutions give big results.
An applicant's personal story made quite the impression.
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Make Registering Patients a Painless Process
Unexpected surges in volume are the biggest customer service challenge faced in patient access areas at Nemours Children’s Health System in Wilmington, DE.
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Easy satisfier: Tell patients who you are and know their names
When it comes to satisfaction in registration areas, patient access departments are finding out it’s the little things that count.
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Seamless registration process at bedside is what patients want in the emergency department
How one Georgia hospital works to improve patient satisfaction scores for ED registration.
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Long waits equal complaints, but reg times aren’t to blame
Patient access managers at Edward Hospital & Health Services and Elmhurst Memorial Healthcare in Naperville, IL, were hearing complaints from patients about long wait times in registration areas. However, registrars weren’t taking too long with patients.
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Are other hospital departments exasperated with access? Make them feel like valued customers
Long registration wait times don’t just annoy patients. This frustrating problem can wreak havoc with a clinical area’s schedule.
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Meet office staff face-to-face: Patient satisfaction is the goal
Missing ICD-9 codes on orders were delaying care for patients at Riverside Walter Reed Hospital in Gloucester, VA, because payers required the codes to review claims for medical necessity.
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Obamacare premiums higher in counties without PPOs
Obamacare health plans are required to meet the standards mandated in the Affordable Care Act, but plans may choose whether to cover out-of-network providers and whether to require referrals for specialist visits.
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Clarification
Updates regarding last month's issue. Also, please see the issue's PDF for more information.