Hospital Access Management – April 1, 2015
April 1, 2015
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Patient Access has New KPIs — Compare Your Department to Peers
Use new key performance indicators to determine if your department falls into the good, better or best categories.
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NAHAM president urges strategies for AccessKeys
Many patient access leaders are happy to have AccessKeys, which are key performance indicators from the National Association of Healthcare Access Management (NAHAM), reports Yvonne Chase, MBA, CHAM, manager of revenue cycle at Mayo Clinic’s Phoenix and Jacksonville, FL, sites. However, they aren’t confident in how to use this new tool. -
Are patient access staff accountable? Be sure that they are with KPIs
Lack of accountability is a primary concern for patient access departments lacking good key performance indicators. Many patient access leaders use HFMA’s MAP Patient Access Keys to track revenue cycle performance. -
These registrars’ customer service is excellent — in clinical areas
Patient satisfaction has become a top priority for patient access, and not just in registration areas.
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‘High patient dissatisfaction’ until wait times in registration were cut from 20 minutes to 8
Patient access leaders at Sutter Health often fielded complaints from patients about registration wait times. A new pre-registration process cut average registration wait times of 20 minutes to less than eight minutes. -
Team up with providers on pre-cert requirements that are ‘much more aggressive’ — It’s a necessity!
Patient access staffs are challenged to work much more closely with providers’ offices to provide payers with required clinical information and to avoid denied claims. -
Department made these changes to stop ‘no auths’
Patient access services at Memphis-based Methodist LeBonheur Healthcare made changes to the department to prevent clinically related denials. -
Healthcare Access Personnel Week offers opportunity to celebrate with your staff
National Healthcare Access Personnel Week is scheduled for April 5-11, 2015, and is a weeklong celebration of people in the patient access profession. NAHAM offers resources.