Hospital Access Management – March 1, 1999

March 1, 1999

• ‘Disjointed’ training, authorization errors targeted in new education push

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• Inservices spur training effort

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• New reporting structure ‘warmer, friendlier’

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• Precert staff don’t take ‘no’ for an answer

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• Staff are in sweats, jeans, but the work gets done

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• Will ‘wireless’ work in a real-life setting?

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• Enhance success with five steps to better training

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