Hospital Access Management – November 1, 1998

November 1, 1998

• Could ISO 9000 replace JCAHO, or would hospitals benefit from both?

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• Call center redesigns around staff flexibility

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• EMTALA clarifications help, but more are needed

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• EDs deny EMTALA risk fraud, abuse citations

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• Create ‘core’ process to achieve seamless access

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• Wearing another hat may not be a bad idea

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• Is there a better way to comply with Medicare’s medical necessity rules?

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