Hospital Access Management – September 1, 2009
September 1, 2009
View Issues
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Is a patient eligible for financial help? - The sooner you find out, the better
The patient standing in front of you, or on the receiving end of a phone call from an access staff member, may be confronted with a balance that he or she cannot possibly pay. What happens next? -
Make staff accountable for registration accuracy
Without staff involvement in registration accuracy, no matter what a manager does, needless errors will occur. -
Keep current requirements front and center for staff
At Methodist Le Bonheur Healthcare in Memphis, TN, a variety of tools are used to keep current requirements "front and center" for scheduling, registration, and verification staff. -
Do kiosks deliver what they promise?
If you want to know if computer kiosks deliver results when they are used to register patients, the answer depends on what results you're looking for. -
Get 'knock your socks off' participation with ladders
Many patient access departments have implemented career ladders, and many others are planning to do so, in the hopes of improving staff retention. However, participation is often disappointing. -
Are patients given financial counseling in your ED?
Emergency department (ED) collections are notoriously difficult and often slip through the cracks, due to numerous challenges. However, some patient access departments have found a way to overcome those difficulties and give patients financial counseling in the ED. -
Revenue cycle gets make-over with technology
When Irving, TX-based Christus Health set out to improve its revenue cycle operations, it turned to technology and training in equal parts.