Hospital Access Management – May 1, 2009
May 1, 2009
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Put the right data in your hands to stave off problems during recession
Patient access departments are, without question, "under the microscope" in this recession. Managers need to prove their competency and show the impact of the department on the hospital's bottom line, while facing the threat of budget cuts that could reduce staffing, technology, and education resources. -
These data can have a powerful impact
An ancillary department repeatedly insists that patient access staff are entering the wrong orders. If this accusation was made about your department, what would your response be? -
Use data to deflect unfair complaints about access
Use data to deflect unfair complaints about accessWhen someone has a complaint about patient access either an individual staff person or the department overall how you respond can "make or break" what happens next. -
Does turnover keep you up at night? Try these tips
Do you want to discourage staff, send a registrar's morale plummeting, and as a result, deal with higher turnover in your department? If not, don't make these morale-busting mistakes: -
Will workflow technology solve your problems?
Although workflow management is not a new phenomena in the business world, it is relatively new in revenue cycle operations, especially in patient access operations, says John Woerly, RHIA, CHAM, senior manager at Accenture in Indianapolis. -
Do 'complete re-education' on Medicare requirements
Joan S. Braveman, director of patient access and financial services at Tallahassee (FL) Memorial HealthCare, says that her department is in the process of doing "complete re-education" on the Medicare Secondary Payer questionnaire.