Hospital Access Management – May 1, 2014
May 1, 2014
View Issues
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`Significant dollars at stake’ with surge in high-deductible plans
Patient access areas are increasing seeing patients with high-deductible health plans. Significant revenue is at stake if the unmet deductible is not collected. -
High deductibles are adding to bad debt
Many patients will be unable to pay -
Helping obtain Medicaid is ‘more complex’
Helping patients obtain financial assistance in the form of Medicaid has clearly gotten more complex for patient access areas, as a result of the Affordable Care Act (ACA). -
Access applicants: Are they patient-friendly?
Customer service is the number one skill for patient access applicants, according to patient access leaders. -
Observe body language of your applicants
It shows how they really feel about the job -
Preceptors ease new hires’ anxiety
Using preceptors to train patient access employees results in improved morale, more teamwork, and increased success of new hires. -
`Training buddies’ can improve morale
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Preceptors help with these roles
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Is patient eligible for discount? Say so!
Patient access employees need to convey to patients that the hospital is willing to work with them on payment for services, but that a partnership is expected. -
Ask these questions before estimate given
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Access can prevent 30-day readmissions
Patient access can collaborate with clinical leaders to avoid readmission penalties. -
Transition to ICD-10 may cause financial losses
Health providers might experience information and financial loss during the mandated conversion from the current International Classification of Diseases to its new and improved version, report researchers at the University of Illinois at Chicago.
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ONC releases `Patient ID and Matching Report’
The Office of the National Coordinator for Health Information Technology (ONC) has released the final version of the Patient Identification and Matching Report. -
Number of uninsured is lowest since 2009
Number of uninsured adults drops to 15.9% -
Going too far with HIPAA compliance threatens care provided to patients
Overzealous individuals can become the HIPAA police -
Policies should address difficult HIPAA scenarios
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Tactical approach takes advantage of confusion
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Report finds HIPAA hindering data usage
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Health system uncovers inside data breach
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HHS to survey 1,200 — Audits might follow
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First ever settlement with local government