Hospital Access Management – January 1, 2008
January 1, 2008
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More patient-friendly bills, improved reconciliation ongoing industry goals
Making patient bills more user-friendly -- not to mention ensuring that they are actually accurate -- continues to be a focus in the health care industry. -
Disaster response strategies gleaned from 9-11 experience
The traumatic events of Sept. 11, 2001, now seared into the national consciousness, were particularly up close and personal for Michael Friedberg, FACHE, CHAM, who was on his way to work at Jersey City Medical Center, across the river from the World Trade Center, when the hijacked planes hit the towers. -
Automated error tracking system gets the job done
As Northern Hospital of Surry County moved from one manual solution for tracking registration errors to another, Terry Hancock, manager of patient access and customer service, says ... -
'Tremendous need' filled by ED advocate position
When Cassandra Pundt, RN, CEN, decided to "ratchet down" from her demanding job as emergency department nursing manager at St. Mary's Hospital in Tucson, AZ, she created a position for herself that made use of her nursing skills and filled a void in the ED operation. -
News Briefs
In early 2008, Massachusetts hospitals will adopt a uniform policy not to charge patients or insurers for certain rare but serious adverse events, the Massachusetts Hospital Association announced recently.