Hospital Access Management – March 1, 2013
March 1, 2013
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Don’t let patients’ financial worries make access into the adversary
If youre the one who tells self-pay patients their bill is in the six figures without offering any assistance, theyre very likely to blame the messenger and become defensive. On the other hand, what if you could give those patients peace of mind by helping them obtain desperately needed coverage? -
Be more efficient with registration
By creating a more efficient registration process, the percentage of patients stating they were satisfied or very satisfied in response to the survey question, How satisfied were you with the registration process? rose from 50.7 % to 58.5% positive in just one month at Saint Elizabeth Regional Medical Center in Lincoln, NE. -
Patient not honest? Coverage unlikely
Get out of my room! Im not signing any paperwork. How you get paid is your problem, not mine. Thats what a self-pay patient who required open heart surgery told a case manager at Trinity Rock Island (IL). -
Access can prevent some readmissions
Occasionally, a patients name on the admission sheet jumps out at Linaka Kain, disability examiner/Medicaid specialist at Trinity Rock Island (IL) campus, because shes seen it many times in a short amount of time. -
Stop morale in ED from plummeting
Your new hires impressive experience with registration and financial counseling doesnt mean he or she is the right fit for the emergency department (ED). -
A simple audit can correct dissatisfiers
Do staff members mention a patients name not just once, but three times during the registration process? -
Group of access staff boost patient satisfaction
A small group of patient access employees at St. Anthony Central in Lakewood, CO, participate in the departments Unit Base Council which is charged with coming up with ways to improve customer satisfaction. -
New webportal gives much info to patients
The University of Texas M.D. Anderson Cancer Center in Houston launched a new patient webportal that allows patients to participate in scheduling their first appointment, reports Connie Longuet, MBA, MHA, CHAM, director of patient access services. -
Demand respect for patient access staff
If a registrar is in the middle of collecting demographic information from a patient, he or she might be suddenly interrupted by a clinician entering the room. -
Public hospitals seek input from patients
A growing number of public hospitals are engaging their patients in a conversation on how to improve service, according to the National Association of Healthcare Access Management (NAHAM), which refers to a story in Modern Healthcare. -
Study shows copying common in EHR notes
Electronic health records (EHRs) have long been touted as a transformative tool in medicine. -
2013 provisions for healthcare reform
A new year means new provisions to be put in in place under the Affordable Care Act, the National Association of Healthcare Access Management reports. -
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