Name: Relias Media
Price range: $

95% of revenue collected at time of service: Exceed ‘low hanging fruit’

There is still a significant amount of untapped revenue with upfront collections, say patient access leaders. By putting information on the patient's responsibility in the hands of registrars, Danbury Hospital now collects 95% of revenue due at the time of service, up from 50% in 2006.

Find better fit for struggling collectors

30-minute session sharpens skills

Price estimate is biggest challenge

After price estimation technology was implemented at Ohio Health, collections increased from $12.8 million in FY 2013 to more than $19 million in FY 2013.

Collections are now at $540,000 monthly

These collections tips are tried and true

Successful collectors agree that requests for money should be respectful and matter-of-fact.

Collections to top $8 million in 2013

Difficulty getting pricing info is challenge

1% of net revenue: Tools needed to do it

To excel at upfront collections, patient access need real-time insurance verification, patient risk scoring, and payment estimation tools, according to revenue cycle experts.