Hospital Access Management – December 1, 2013
December 1, 2013
View Issues
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Access is too often shortchanged with staffing: Justify your needs!
It is often difficult to justify additional FTEs in patient access areas, because leaders lack the ability to measure staffing needs. -
Use software to prepare for surge
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Abandoned calls cut from 13% to under 4%
Patient access leaders at University of Kentucky Healthcare in Lexington reduced the phone call abandonment rate from 13% to under 4%. -
Put a stop to inconsistency!
If a patient continually encounters different processes throughout your organization for scheduling, registration and check-in, he or she is very likely to become frustrated. -
It’s time to revamp your career ladder!
Patient access leaders are finding the need to overhaul their existing career ladders. -
Access career ladder is new and improved
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Put physician orders at your fingertips
The patient access areas at The University of Tennessee Medical Center in Knoxville reached a goal to have all physician orders complete and available at the time the patient presents for services. -
Hold staff accountable for customer service
Customer service is included in the patient access job description at Baptist Health Richmond (KY). -
In some states, most signing on to Medicaid
In several states, most of the people enrolling through new online insurance marketplaces are signing on to Medicaid. -
States to see surge in spending, enrollmen