Hospital Access Management – October 1, 2013
October 1, 2013
View Issues
-
Revamp MSPQ processes: Over half of hospital revenue is possibly at risk
Patient access leaders say the Medicare as Secondary Payer Questionnaire (MSPQ) remains a major educational challenge in their departments, despite more than half of hospital revenue potentially at stake. -
Combat the top reasons staffers leave access
More pay, better hours, and the chance of advancement. These are the most common reasons patient access employees leave the department. -
Updated job descriptions needed for patient access!
When updating outdated job descriptions, patient access leaders are finding it helpful to get input from employees on their responsibilities and to prepare for questions about salary increases. -
Incorrect info equals incorrect estimates!
If patient access employees give incorrect information on a patient's out-of-pocket responsibility, the result will be dissatisfaction, refunds, and lost revenue. -
Staff identified problems with estimation tool
-
Video: The YouToons get ready for Obamacare
-
Help for navitgating insurance marketplaces