Hospital Access Management – December 1, 2005
December 1, 2005
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Baylor spreads automated check-in throughout system, installs MediKiosk
Baylor Health Care - which began automating the check-in process at its Sammons Breast Imaging Center in Dallas more than a year ago - is now extending the concept throughout the health system. -
Performance monitoring obstacles examined
Leading practice patient access professionals are keenly aware of the need to have a formal performance monitoring program in place. -
Florida hospital endures trial by hurricane - again
When Hurricane Wilma hit the east coast of Florida on Oct. 24, 2005, staff at Martin Memorial Medical Center in Stuart were able to do "more laughing than crying,"... -
In-house report card gives faster feedback
Although Children's Hospital of Alabama in Birmingham ... contracts with a company to do internal customer service surveys, the time lag between patient visits and follow-up phone calls can leave something to be desired ... -
Medicare bill requirement sparks patient name debate
When the physician billing department at the University of Arkansas for Medical Sciences (UAMS) Medical Center in Little Rock urgently requested that hospital registrars enter the patient's name ... -
Reader designs site for access discussions
When James Webster read in the October 2005 edition of Hospital Access Management that Admitting/Communications Supervisor Paula Caster, with Ridgecrest (CA) Regional Hospital, could find no free electronic mailing lists,... -
Report shows changes in hospital billing policies
Most hospitals interviewed in 2005 in 12 U.S. communities had recently changed their pricing, billing, and collection policies for low-income, uninsured patients ...