Hospital Access Management – March 1, 2003
March 1, 2003
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Hospital’s guesthouse and concierge services provide four-star treatment
Its not just a benefit for the hospital and families anymore; its a must -
Access employee goes toe to toe with comfort
An employee in the patient access department at Providence St. Vincent Medical Center in Portland, OR, has taken customer service to a new level. -
Disposable’ handbooks are timely and cleaner
What if you had 2,000 patient handbooks that needed replacing and virtually no budget with which to do so? Thats one of the challenges Marne Bonomo, PhD, inherited about a year and a half ago when she became regional director for patient access at Milwaukees Aurora Health Care. -
Do blood alcohol tests fall under EMTALA regs?
Confusion still exists over the question of whether police blood alcohol tests trigger a medical screening exam (MSE) under the Emergency Medical Treatment and Labor Act (EMTALA), according to Stephen A. Frew, JD, a web site publisher and a longtime specialist in EMTALA compliance. -
CMS sparks controversy with EMTALA comments
A top official Centers for Medicare & Medicaid Services (CMS) official recently made a startling public statement on another aspect of the Emergency Medical Treatment and Labor Act (EMTALA), says EMTALA expert and web site publisher Stephen A. Frew, JD. -
‘Confusion, fear’ reported as HIPAA deadline nears
Confusion and fear are the name of the game with a broad range of people and organizations as the April 14 compliance date for the Health Insurance Portability and Accountability Act (HIPAA) privacy rule nears. -
Dedicated ED registrar streamlines operation
When an infusion of radiology patients into the central registration process at Ridgecrest (CA) Regional Hospital led to longer waits and outpatient complaints, admitting/communication team leader Monika Lenz, CHAA, knew it was time for reorganization. -
Access Feedback: APCs, EMTALA concerns pose copay challenges
Two issues are standing in the way of successful copay collection at her facility and many others, says Kathy Pajor, director of patient access services at St. Vincents Medical Center in Bridgeport, CT. Shed like some feedback from access colleagues who may have developed strategies for addressing either of these concerns. -
News Briefs
Guidelines issued on smallpox liability; Federal rule making focus of new web site. -
HIPAA Regulatory Alert: Fear, anxiety, frustration, and anger on the HIPAA road
There is an extremely high level of confusion, misunderstanding, frustration, anxiety, fear, and anger in a broad range of people and organizations as the April 14 compliance date for the Health Insurance Portability and Accountability Act (HIPAA) privacy rule nears. -
HIPAA Regulatory Alert: HIPAA deadline looms: Is your facility ready?
On April 14, covered entities under HIPAA are expected to be in compliance with the new Standards for Privacy of Individually Identifiable Health Information. -
HIPAA Regulatory Alert: HIPAA Q & A
What are the deadlines for compliance with the HIPAA rules? -
HIPAA Regulatory Alert: Make these changes to avoid HIPAA violations
If you dont comply with HIPAA privacy regulations, you may face civil penalties of up to $25,000 for each requirement violated, and criminal penalties of up to $50,000 and one year in prison for obtaining or disclosing protected health information. -
HIPAA Regulatory Alert: URAC handbook explains HIPAA security rules
The lack of a final HIPAA security regulation means that your organization doesnt have to provide security for your patient data, right?