ED Legal Letter – August 1, 2016
August 1, 2016
View Issues
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No Margin, No Mission
Whether based on strong evidence or not, it is believed that experience of care drives market share and that market drives the bottom line.
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Don’t View Patient Complaints as Annoyances
Unsolicited complaints are ‘nuggets of gold’ and valuable risk reduction tools for EDs.
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Give Unhappy Patients Chance to Air Concerns
This could help the hospital avoid a lawsuit.
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Is ED Patient Unhappy With ED Care?
Or is an unexpected bill the real problem?
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Follow-up Text or Email Might Prevent Malpractice Suit
One hospital has reduced its malpractice risks with this simple practice.