Patient Code of Conduct Aimed at Protecting Staff

February 1, 2023

Mass General Brigham hospital in Boston recently implemented a patient code of conduct designed to protect clinicians and other staff from verbal abuse or disrespect. Such policies are becoming more common in response to harassment in healthcare workplaces.

Issue Date: February 1, 2023

Table of Contents

Consulting Editor Arnold Mackles, MD, MBA, LHRM, discloses that he is an author and advisory board member for The Sullivan Group and that he is owner, stockholder, presenter, author, and consultant for Innovative Healthcare Compliance Group. The relevant financial relationships listed have been mitigated. None of the remaining planners or authors for this educational activity have relevant financial relationships to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

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