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An asthma management program that includes telephonic case management, home visits, and physician incentives has saved money and earned accolades for Priority Health, a health plan company based in Grand Rapids, MI.
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In a report titled Low Health Literacy: Implications for National Health Policy, issued by the University of Connecticut in Storrs, the authors state that at every point of securing health care services, patients are required to read and understand important information.
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Face-to-face case management for members at high risk for health care exacerbations has paid off for Great-West Healthcare, a Greenwood Village, CO, health plan that serves as a third-party administrator for about 6,000 self-insured employer groups.
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To prevent infection following surgery, proper education is important and hand washing needs to be at the top of the list.
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Lack of access to health care can keep people from learning how to self-manage a chronic disease and how to appropriately use medical care to achieve good health.
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A behavioral health call center has an important role to play in the treatment of a psychiatric patient who presents at the ED, says Sue Altman, president of the Phoenix-based Call Center Consulting Network.
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Health care leaders at Shoal Creek Hospital in Austin, TX, and in the city as a whole are taking steps aimed to make it easier for psychiatric patients to get access to care.
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Patients at the Medical Center of Central Georgia (MCCG) in Macon "are responding very well" to the use of check-in kiosks, which have led to dramatic reductions in the amount of time they spend being registered and waiting for service, says Jane Gray, CPA, FACHE, FABC, assistant vice president for patient business services.
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When a need is expressed within Saint Barnabas Health System, based in Livingston, NJ, there's a pretty good chance its off-site call center, known informally as "the Link," will be able to help in some way, says Belynda Delgado, MSN, BSN, RN, director of Saint Barnabas Health Care Link.
