Articles Tagged With: pre-registration
-
Update on regs on phone calls to patients
Patient access managers who question whether a separate consent is needed to contact patients regarding appointments or pre-registration can be reassured by a new ruling, according to Michael Sciarabba, chair of the National Association of Healthcare Access Management’s Public Policy and Government Relations Committee.
-
‘High patient dissatisfaction’ until wait times in registration were cut from 20 minutes to 8
Patient access leaders at Sutter Health often fielded complaints from patients about registration wait times. A new pre-registration process cut average registration wait times of 20 minutes to less than eight minutes.