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The total amount of patients' out-of-pocket responsibility is about $140 million annually at Cincinnati (OH) Children's Hospital Medical Center, but less than half of this amount is collected upfront.
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Collection is "more than just asking."
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By cross-training registrars, patient access departments can supplement staffing as needed while staying budget-neutral. Patient access leaders report decreased call volumes, better patient satisfaction, and improved morale.
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Patient access needs good processes for computer downtime to avoid incorrect data, claims denials, and protracted recovery periods.
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Creating a safety culture is the holy grail of employee health an environment in which employees have a heightened awareness of safety and a focus on wellness. But how do you get there?
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Biometric screening is a common entry point for wellness programs. If the screening detects high blood pressure, blood sugar or cholesterol, employees can take steps to avoid serious medical issues.
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Employers often struggle to raise participation in a wellness program, especially among those who are most at risk of chronic health conditions. The RAND Corp., based in Santa Monica, CA, researched wellness programs among a wide range of employers and identified these five strategies.