Articles Tagged With:
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Keep Onsite and Remote Patient Access Staff Connected
Although nothing can replace face-to-face interactions, leaders are trying to maintain strong employee connections through virtual interactions, both professional and social.
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Patient Access Makes Progress Toward Fully Automated Auths
It takes creativity and time to fully automate, but the dividends make this a worthy effort.
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New Best Practices for Resolving Patients’ Medical Bills
The last thing patients need in today's climate is to deal with spiteful lawsuits and haranguing collection agencies. Recently released guidance can help patient access be helpful partners for those who need to settle medical bills.
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Most Insured Adults Know Little About Their Coverage
Patient access staff can safely assume that almost everyone needs an explanation of their coverage. That starts with even basic terms like co-insurance, provider network, and deductible.
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Basic Coding Knowledge Allows Patient Access to Stop Denials
Inaccurate coding causes compliance issues, more denials, lost revenue, and negative patient experiences. More precise and accurate information from the onset sets the stage for correct billing, cleaner claims, and fewer denials.
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Use Personalized Calls, Transport Services to End No-Shows
Everyone forgets an appointment now and then. With some patience and persistence, registrars can prevent chronic no-shows.
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When Insurers Will Not Pay for Service Performed at a Hospital
It is not enough anymore to demonstrate that a surgery or imaging test is medically necessary. To receive reimbursement from health plans, patient access staff also must prove it is necessary for the procedure to happen at a hospital.
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Length of Time in ED Linked to Patient Safety Events
The odds of a patient safety event (defined as a near-miss event or adverse event) increase by 4.5% for every additional hour a patient stays in the ED, according to the authors of a recent study.
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Hospitals Mistakenly View Boarding as an ‘ED Problem’
Since hospitals rely on elective surgeries for financial viability, patients admitted from the ED tend to be a somewhat lower priority. Asking hospital administrators to observe the risks of ED boarding firsthand can help change this perception.
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Report Links ED Boarding to Worse Clinical Outcomes
Some hospitals have found a novel solution in the form of resuscitative care units, which are ICUs based in EDs. Patients who need time-sensitive respiratory, metabolic, neurologic, or hemodynamic critical care can receive it in the ED. This prevents these patients from waiting so long for a bed to finally open in the appropriate specialty ICU.