Articles Tagged With: communication
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How to Educate the Board on Quality and Safety as QAPI Expects
The Quality Assessment and Performance Improvement (QAPI) program from the Centers for Medicare & Medicaid Services specifies that hospital boards are responsible for oversight of the QAPI program and that hospital administrators are responsible for educating the board on quality and safety issues. But how does a risk manager educate and update the board on these issues?
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Many Patients Perceive Discrimination at ED Visit
Is a patient unhappy with the way they were treated in the ED? Some patients might assume they received poor care because of their race, gender, or age, or because of their appearance, income, or health literacy level.
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Standardized Care Protocols at SNFs Improve Hospital Readmission Rates
New research shows how standardized care protocols can improve care and reduce readmission rates for patients with chronic conditions in skilled nursing facilities.
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How the PSA Handoff Form Works
The Patient Safety Attendant Handoff Form includes patient information and SBAR boxes for PSAs and nurses to communicate.
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Nurses Develop Successful Handoff Tool for Patient Safety Attendants
Nurse residents and co-investigators created and successfully tested a simple communication tool, called Patient Safety Attendant Handoff Form, that helps improve safety and care quality for patients with personal safety attendants.
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Be Prepared to Secure All Types of Evidence After Adverse Events
An adverse event that could lead to litigation or investigations should prompt risk managers to implement a prepared process for securing the related evidence, which can take multiple forms. Properly obtaining and protecting the documents, devices, witness reports, digital data, and other evidence may determine the outcome of future litigation.
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Ways to Improve Provider-Patient Communication
Communication between providers and patients declined from 2013 to 2019 among older adults, especially among those with multiple chronic conditions, according to recent research. The decline occurred across all racial groups, but was particularly noticeable among non-Hispanic white patients.
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A Little Humor Can Go a Long Way in Healthcare
While healthcare professionals frequently work in high-stress conditions, there are times when they can lighten the mood, provide comfort, or defuse an escalating situation despite the circumstances. One method for case managers to consider is using humor in care.
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Care Coordination and Communication Needed Between Transplant Providers and Primary Care
Cirrhosis affects a small percentage of the U.S. population. But it is a highly complex disease that leads to high hospital readmission rates and a higher cost per patient than found in heart failure and COPD. Investigators found care coordination and efficient communication between providers can optimize care. Telehealth can help patients, particularly for return visits.
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Encouraging Clerical Support for Case Managers
Case managers perform a varied and full load of tasks each day, but is each one equally worthy of their time? It is becoming more valuable for case managers to consider requesting clerical staff to assist with tasks that do not require the skills of an RN or social worker.