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When your average employee is making $12 an hour, you face distinct and unique challenges.
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While a recent study in the Annals of Emergency Medicine showed that English-speaking adults often have difficulty understanding physicians' instructions, patients who don't understand English present an additional challenge for ED managers.
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The ED at Metro Health Medical Center in Cleveland began considering a new policy for patients with minor ailments about two years ago, recalls Charles L. Emerman, MD, chairman of the department of emergency medicine. "Our ED was designed for 100,000 patients a year, and it had become apparent we were going to hit that fairly quickly," he explains.
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Under a new policy instituted in May 2008, patients in the ED at Metro Health Medical Center in Cleveland who have minor ailments must now pay part of their bill before being treated or be referred to one of MetroHealth's 16 clinics in the area. They are guaranteed an appointment within 72 hours.
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We have had a cash up-front program at Mary Rutan Hospital since 1993. Since education is one of the keys to successful up-front collections for both patients and staff we have developed many training aids.
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Forty-one percent more sick days, 59% more short-term disability days, 39% more long-term disability days, 48% more workers' compensation days, and 6% lower annual productivity.
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Health care costs reduced $176 for every employee a savings of $1.65 for every dollar spent on a comprehensive wellness program. These are the eye-catching numbers that occupational health professionals at Highmark Inc., a Pittsburgh-based health insurer, can point to.
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Clinical pathways, multi-disciplinary plans of care for patients with a particular diagnosis, are not only for members of the medical team. Simple versions of these pathways, written in lay language, help empower patients and their families, and also initiate involvement in the management of their care.