Articles Tagged With: Service
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Fast Food or Retail Background, and a Great Attitude? Employee May Be Perfect for Patient Access
Patient access leaders are recruiting new hires from nontraditional backgrounds such as retail and food service, searching for strong customer service skills. Important attributes include having a friendly demeanor, apologizing for long waits without being told, and remaining cheerful in difficult situations.
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OIG will focus on these areas in 2016
The Work Plan of the Office of Inspector General of the Department of Health and Human Services lists projects to be addressed during the fiscal year. The plan includes projects planned in each of the Department’s major entities, including the Centers for Medicare and Medicaid Services.