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Middle-aged men who are overweight or obese, with or without the metabolic syndrome, are at increased risk for cardiovascular events and total death.
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For low back pain management, the usual care recommended by general practitioners does not follow evidence-based guidelines and does not provide best outcomes; this has not improved over time.
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Adding a muscle relaxer to an NSAID added no benefit in acute neck strain.
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Customer service is more important than ever for access departments. So managers can't afford to let "closet rudeness" go undetected.
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At times, patient access bears the brunt of many complaints. Some are justified; others are not. But either way, your response should be immediate.
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Of all hospital areas, emergency departments are probably the most problematic when it comes to collections. Not only do patients want to leave as quickly as possible, federal law prevents you from collecting anything before a medical screening examination is completed.
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Giving huge raises and promotions to every access staff member is one way to boost morale but isn't financially feasible.
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"A number of exciting collection technologies have evolved over the last few years. They are already lowering costs and improving services,"...
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Lack of the right technology to automate time-consuming, error-prone processes can put patient access departments at a big disadvantage. On the other hand, there is a concern that some technology investments may be a waste of money, particularly when all expenditures are being put under the microscope.
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"Customer service is something that is sometimes really hard to monitor," says Linda Smith, manager of patient registration and centralized scheduling at Barnes-Jewish St. Peters (MO) Hospital. "Unless you have direct interaction with staff, you don't always know.