-
If a satisfaction survey includes any positive feedback about an access employee at Greater Baltimore Medical Center, this does not go unnoticed.
-
If patients report being "very dissatisfied" with the admission process, does that mean they're angry because a registrar was rude and unfriendly? Or was it because they waited hours in the emergency department hallway for an inpatient bed to become available?
-
-
Like many improvements in patient access processes, increasing up-front collections is not as easy as it sounds. One way to facilitate this is by giving staff incentives.
-
Improving patient satisfaction is "a high priority" for the patient access department at Advocate Illinois Masonic Medical Center in Chicago, according to Michael F. Sciarabba, MPH, CHAM, the hospital's director of patient access services.
-
-
The number of bariatric surgeries in the United States skyrocketed from 13,386 in 1998 to 220,000 in 2008. But a new study released by Golden, CO-based HealthGrades finds that the nation's hospitals have wide variances in both complication rates and lengths of stay, which largely correlate with the number of times the hospital performs bariatric procedures.
-
When performing informed consent, there are several critical elements for hospitals, including a list of the procedures that your facility has compiled that require informed consent, says Sue Dill Calloway, RN, Esq., BSN, MSN, JD, a nurse attorney and medical legal consultant in Columbus, OH. Calloway recently presented an audio conference on "Informed Consent 2010: The Latest in CMS and Joint Commission Consent Requirements" for AHC Media.
-
Hospitals will be hearing a great deal more about care transitions and reducing readmissions in coming years. Discharge planners and hospitalist leaders will be searching for models that are affordable, effective, and sustainable.
-
Since DCH Regional Medical Center in Tuscaloosa, AL, and the Alabama Quality Assurance Foundation began collaborating on a Medicare demonstration project to determine the most effective ways to reduce readmissions for Medicare patients, the hospital has increased its referrals to home care, nursing homes, community resources, and medication assistance programs.